Account Manager

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Job Details

The ACCESS team is focused on driving revenue for the company through value based client relationships. We are a national team that is constantly evolving and look ahead at innovative ideas and products that will impact our customers. Through the power of the team, we are able to collaborate on our collective experience to power every campaign.The Account Manager is a resourceful and dependable consultant that owns the client-facing relationship post-sale to help drive initiatives forward through flawless execution. As an Account Manager, you will build strong cross functional relationships with key players and serve as the main point of contact for clients day-to-day. A successful Account Manager will be able to effectively communicate across Amobee’s internal departments, as well as the partner landscape on behalf of their clients. The Account Manager maximizes client retention, is responsible for managing campaign success and generates incremental revenue by delivering best-in-class customer service, reporting, insights, and results. Organized, collaborative, and creative thinking are required to be successful in this role, as you will contribute to drive forward many of the operational aspects to lead the client’s business to success. The Account Manager will report to a Regional Team Lead and work closely alongside Sales, Strategy and Delivery teams to support clients.Locations considered: Remote

Responsibilities (Post Sales)

  • Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth across respective book of business
  • Being primary point of contact for the customer on day-to-day account needs
  • Post Sale work as liaison between client and internal departments to coordinate campaign updates, drive incremental, and troubleshoot delivery and performance issues
  • Manage the campaign launch process post sale from start to finish, inclusive of client kick off call, asset collection, pacing, campaign troubleshooting, optimization, delivery of weekly performance reporting & billing needs
  • Project manage the launch process; review media plan, issue and gather assets needed
  • QA all incoming and outgoing deliverables, manage client expectations on timelines and reporting
  • Consistently monitors campaign health and handles any and all ad-hoc requests in a timely, efficient manner
  • Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate for internal support teams
  • Proactively using data & trends to develop tailored campaign incremental recommendations and optimizations for continued success
  • Core Competencies

  • You have a strong ability to multitask high volume tasks, problem solve, is organized and has superb communication skills
  • You are detail oriented with the ability to prioritize deliverables, especially against tight deadlines
  • Proven verbal and written communication skills in a consultative, client-facing environment
  • You have the ability to thrive in a fast-paced, ever-changing work environment, and take ownership and accountability, as well as manage expectations (internally and externally)
  • You are flexible, motivated, engaging team player who has a solutions oriented/”can do” attitude
  • Requirements (Post Sales):

  • Bachelor’s Degree1+ year of working in a client-facing role
  • 1+ years digital media/ad tech experience
  • Ability to travel to client meetings/outings when required (15% overnight + 15% locally)
  • Preferred Qualifications:

  • Experience in programmatic media
  • Experience in related roles: Account Management, Media Planning, Sales Planning or Ad Operations
  • Experience in Powerpoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets
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    ACCESS (Amobee Cross Channel Expertise Strategic Solutions) is Amobee’s winning team of programmatic digital media managed and self services. The ACCSS is composed of converged media strategists, programmatic experts, and data scientists helping agencies, big and small, deliver converged media strategies, planning and execution for their brands and clients. Powered by the Amobee Platform.

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