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Employee Spotlight: Jenevieve Rantisi, Service Desk Manager

by Lidia Ruelas, January 14, 2021

Meet Jenevieve Rantisi, Amobee’s Service Desk Manager who started at as an intern nearly five years ago and worked her way up to become a prominent female leader in the company’s IT department.

What exactly does a Desktop Manager do at Amobee? What’s an average day like for you?

A desktop manager helps oversee all the tickets that come into our service queue, makes sure that other desktop support engineers are ensuring each ticket is resolved in a timely manner, and constantly looking for ways to improve the service. However, my tasks do not end here — I am the main point of contact for the Redwood City and San Francisco offices. I work closely with other departments on certain projects that require IT assistance. Additionally, I work with my manager to ensure that our processes are under our security compliance. Whether it’s via email or Slack, I try my best to have a very quick response time. 

Tell us a little about your experiences prior to joining Amobee and how they have prepared you for your role here?

I started as an intern at Amobee (formerly Turn), when I graduated from college in 2016. This was my first corporate job and previously I worked as a bank teller. As a teller, I had to follow certain processes and learn how to interact with customers, however it’s a much different job than my current position. But working as a teller taught me how important it is to have great communication and I believe it’s very important in my current role today. 

You started as an Intern at Amobee, can you tell us more about your experience and how you got to where you are now?

I had a good experience and it seems just as yesterday that I was an intern, but I have grown so much from four years ago. It took one person to believe in me and I made sure that I did not let them down. There were some times where I wondered if I could do this job, but my colleagues helped me so much along the way. Here are a few things to how I got to where I am today: First, I always asked questions. When I did not know something, I would always ask questions until I understood how to do something or how a process works. Second, I learned that it’s OK to make mistakes, and I can’t grow without mistakes.The key to making mistakes is to acknowledge your errors and learn how to not make them again. Third, it’s important to learn how to take responsibility. I took on projects that were challenging and the reward was amazing when I got it done. Lastly, all my colleagues were very supportive, and this helped me. I work with an amazing team; when I started, we were a team of five people and it’s now at 13! 

What makes Amobee the right fit for you? 

Amobee is a great fit for me because I am continuously trying to learn and grow as a person and in my career. Amobee’s values allow for me and my colleagues to continually grow and learn.  

At Amobee we value employee development, how do you keep growing and learning in what you do?

I can talk a lot about this, but I will keep it short. I love to learn, because I believe that without learning, you can’t grow. I always want to find something new to learn. Why be a master of one thing, when you can be a Jack of all trades? That is my mentality. For instance, at the start of Covid-19, I challenged myself to learn more about Atlassian products. I worked closely with my colleague, Jordan McCombs and spent hours with him on Slack calls to review certain tickets. I like to interact with different colleagues on my team so I can learn about what they do. IT is always changing and I think it’s very important to keep learning as new technology emerges. 

Many global Amobee employees are still working from home. Do you have any work-from-home tips for success you can share?

I think it’s important to follow the same routine as you would going to the office. If I stay in my pajamas all day, I will have zero motivation. Getting dressed, making some coffee, and then starting to work really helps me focus on what I need to get done for the day. I learned it is best that I put some time on my calendar to remind myself when to take a quick break. Without those reminders, I could stay in front of my laptop and work all day. 

Have you picked up any new hobbies in quarantine? 

I never imagined myself taking a 20 minute walk everyday, but it’s been added to my daily routine ever since Covid-19 happened. It’s helped me take a step back from busy days and enjoy the sun. Also, I’ve had more time to cook, and I’ve made some amazing meals. 

As a female leader working in IT, is there any advice you can share for anyone looking to pursue a career in your field?

I think it’s important to remember that there is never the ‘best’ time or opportunity to say something in a meeting or to voice your opinion. Once you feel like you need to say something, you should say it right away. When I started as an intern, I must admit I was a bit shy sitting in a meeting room of all men, but what helped me the most is even if I did not have an opinion, I would always ask a question. Asking questions is very important and that question can start a new conversation or a different perspective that was not spoken about. 

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